Last updated: 28 June 2026

At Langdon Career Counselling (langdoncc.com.au), we are committed to protecting your privacy and handling your personal information with care, discretion, and respect. The nature of career counselling means that the conversations we have, and the information you share, are often personal and sometimes sensitive. We take that trust seriously.

This Privacy Policy explains how we collect, use, store, and protect your personal information, and outlines your rights in relation to that information. It applies to all personal information collected through this website and through the provision of career counselling services.

1. Who We Are

Langdon Career Counselling is a registered business name of Kite Media Pty Ltd (ABN: 71 091 882 067), operating at langdoncc.com.au. All personal information collected through this website and through the provision of services is held by Kite Media Pty Ltd.

In this Privacy Policy, “we”, “us” and “our” refer to Kite Media Pty Ltd trading as Langdon Career Counselling. For privacy enquiries, please contact us at:

Email: contact@langdoncc.com.au

2. What Personal Information We Collect

We may collect the following personal information:

•        Your name, email address, and phone number (provided when you make an enquiry or booking)

•        Details you share during introductory calls, sessions, or follow-up correspondence

•        Information relevant to your career history, work situation, values, and goals — shared in the course of counselling

•        Booking and scheduling information (collected via Calendly)

•        Website usage data such as IP address, browser type, pages visited, and time spent on the site (collected via Squarespace analytics and cookies)

•        Payment information (processed by third-party payment providers; I do not store card details on my own systems)

We do not knowingly collect personal information from anyone under the age of 18.

Sensitive information — such as health information, personal history, or other matters disclosed in the course of counselling — is treated with the highest level of confidentiality and is not used for any purpose other than providing career counselling services to you.

3. How We Use Your Information

We use the information we collect to:

•        Respond to your enquiries and manage bookings

•        Deliver career counselling services, including preparation of your personalised life portrait

•        Communicate with you about your sessions and follow-up

•        Send you information or resources you have requested

•        Improve the quality of the services I provide

•        Maintain records as required by professional practice standards

•        Comply with legal and regulatory obligations

We will only send you marketing or newsletter communications if you have opted in to receive them. You can unsubscribe at any time by contacting us directly or using the unsubscribe link in any email.

4. Confidentiality of Counselling Sessions

Everything you share in your sessions is treated as strictly confidential. Notes and materials from your sessions are stored securely and are not disclosed to third parties except in the following limited circumstances:

•        Where you have given us your explicit consent to do so

•        Where we are required to disclose information by law or court order

•        Where disclosure is necessary to prevent a serious and imminent risk of harm to you or another person

Client files are retained securely for a minimum of seven years in accordance with professional practice guidelines, after which they are destroyed or de-identified.

5. Storage and Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Your information may be held using the following trusted platforms:

•        Website hosting: Squarespace (squarespace.com)

•        Appointment scheduling: Calendly (calendly.com)

•        Video conferencing: Google Meet — used to conduct online counselling sessions. Google may process data in accordance with its own privacy policy (policies.google.com)

•        Communication: email and standard office tools

•        Session notes and documents: stored in password-protected systems

Please be aware that no method of electronic transmission or storage is completely secure. While we take all reasonable precautions, we cannot guarantee absolute security.

In the event of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

6. Overseas Disclosure

Some of the third-party platforms we use (including Squarespace, Calendly, and Google Meet) may store or process data on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure that these providers maintain appropriate privacy and security standards consistent with Australian privacy law.

7. Cookies and Website Analytics

Our website uses cookies and analytics tools to understand how visitors use the site and to help improve your experience. This may include:

•        Squarespace’s built-in analytics to track page visits and traffic sources

•        Cookies that remember your preferences and support website functionality

We do not use advertising cookies or third-party tracking tools for marketing or retargeting purposes.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionality.

8. Sharing Your Information

We do not sell, rent, or trade your personal information. We will only share your information with third parties where:

•        It is necessary to operate our business using trusted service providers (e.g. Squarespace, Calendly, Google Meet) and only for the purpose of delivering our services

•        You have given your consent

•        We are required to do so by law

Any third-party service providers we use are expected to comply with applicable privacy laws and to handle your information only for the purposes for which it was shared.

9. Your Rights

You have the right to:

•        Access the personal information I hold about you

•        Request correction of any information that is inaccurate, incomplete, or out of date

•        Request that I delete your personal information (subject to any legal obligations I have to retain it)

•        Opt out of any marketing communications at any time

•        Make a complaint if you believe I have not handled your information appropriately

To exercise any of these rights, please contact us at the email address listed above. We will respond to your request within a reasonable timeframe.

10. Complaints

If you have concerns about how we have handled your personal information, we encourage you to contact us in the first instance so we can work to resolve your concern. If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

11. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practice, technology, or legal requirements. The most current version will always be available on this website. The date at the top of this page indicates when it was last updated.

13. Contact

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:

Kite Media Pty Ltd (trading as Langdon Career Counselling)

langdoncc.com.au

Email: contact@langdoncc.com.au